Whenever AVG Free detects a virus, we recommend that you try to heal the infected object as the first option. When AVG Free is unable to heal the virus (this may occur for any of many reasons, including the distortion of the original file by the virus) use the next alternative - move it to the Virus Vault.

In order for a file to be healed, it must be returned to exactly its original form! Because of this, not all files can be healed. The reason for this is that some viruses do not infect the original file but rewrite it, or they create copies of themselves. As such, it would not be possible to re-acquire the original form of the file (it would not be complete or would not exist at all once the virus is removed) or to ensure that the functionality of such a "healed" object was as intended in the original (e.g. in an executable program).

When AVG Free has designated a file as being suspicious or as being infected by an unknown virus, you can e-mail the file to Grisoft .You can do so directly from the Virus Vault.

Every detected infected object should be moved to the Virus Vault. Within the Virus Vault you can explore the object, delete it, or heal and restore the object if the cure has been implemented already. Also, you can send the object to the AVG Free vendor for in-depth analysis.

What is AVG Anti-Virus? AVG is one of the three PC antivirus programs supported by Pomona. AVG is free for non-commercial use and can be downloaded from the Grisoft website.

How do I install AVG Anti-Virus? The first step is to download it from the Grisoft website. This download should only take a few minutes.

Anti-Virus software is only useful if you keep it up to date. By default AVG will keep itself up to date, but if you need to update it manually you can.

Nope! The nice thing about virus scanners is that they will run in the background to provide constant protection. As soon as you try to open a file that is infected.

If there is any problem installing AVG, our technical support need to get the AVG installation log file to find out why AVG cannot be correctly installed on your computer.

After updating Windows XP SP2 (update KB925902) there can be problems launching the AVG Control Center. The displayed error message can be related to one of the following system files: hhctrl.ocx, user32.dll, shell32.dll. More information about this issue can be found here. The solution is to install the patch from Microsoft, which can be downloaded here. If the problem persists, please try to uninstall Brico pack Vista inspirat 1.1, or another used graphic user interface upgrade.